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Functional characteristics and service capabilities

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Comprehensive operation and maintenance capability

1、Connectivity


2、serviceability

3、Collection capability


4、Optimization capability




Value enhancement

1、Change the "residual, coarse, and broken" status of enterprise after-sales data and business

2、Breaking through the limitations of traditional after-sales service positioning and content for enterprises


3、Promote the transformation of after-sales service to the role of "shared service resources+value-added services"


Overall solution

The SIE-CSS after-sales management system is responsible for providing customers with comprehensive after-sales service management and maintaining good customer relationships, occupying an important position in the enterprise management system. This system can interface with the customer service call center, receive customer calls and automatically pop up the screen, facilitating the process of after-sales service. Connect with the enterprise ERP system to share and interact data on customers, products, and spare parts. Connect with the partner system to undertake after-sales service business. Docking with distributors or third-party service provider systems can achieve outsourcing and data sharing of after-sales service business.


The SIE-CSS after-sales management system is a system that provides refined management of the entire after-sales business process, with powerful functions, flexibility, and scalability. It has the characteristics of visualization, humanization, intelligence, automation, and 360 ° data statistical analysis, allowing data to assist decision-making, and can meet the current and future business development needs of rapidly developing enterprises. Saiyi provides refined, automated, and intelligent management of the entire after-sales service process. Greatly improve the efficiency of service operations, reduce costs, and improve customer satisfaction. In addition, we can also provide customers with highly personalized solutions.


 

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